Why I Hate Monopolies
Dear Time Warner Cable,
If you routinely bill someone with a due date of around the 27th, and they pay on time every single month for three years, and then you change the billing date to the 16th, don’t send them to collections if they haven’t paid by the 23rd. Just call them. Chances are they auto-pay their bill on the 25th and just didn’t notice the change.
Thanks,
Customer who will be switching to Fiber to the Home the second it is available in my area.
